Frequently Asked Questions

How do you install or setup the backup software?
How much does it cost?
What about updates?
Do you offer on-site service?
What if we already have a tape backup system?
What if we already have a Zip drive?
How long will a remote backup take?
Onsite, Offsite - What's The Difference?
Why Are Remote Backups Considered More Beneficial?
How Secure Are Remote Backups?
What is encryption?

How do you install or setup the backup software?

Installing the Remote Backup software is quick and easy. You simply navigate to the Download section of our site and click on the ‘Install’ button. The RDBS client will download and begin installing automatically. All you have to do is follow the prompts.

Once installed, you have complete control of your backups. You may define the files that you want backed up, when and how to back them up. Also, you may define an unlimited number of unique backup sets that you can use to backup different data at different times. Anything accessible from your computer across a Local Area Network may be backed up using our RDBS software.

Our client’s advanced GUI provides quick and easily understood menus to help you set up your backups, restore your backups and perform other routine maintenance tasks. The client’s built in ‘Help” feature will guide you through the most common questions you may have about using our software. You may also email us at support@remote-dbs.com or phone us at 888-610-7693 for help with additional questions.

It usually takes less than 10 minutes to complete an installation and registration of our RDBS client.  …Top

How much does it cost?

The monthly subscription fee with unlimited access to the backup server is $40 for up to a Gigabyte (that’s a BILLION bytes) of data. If you prefer to pay semi-annually, you pay only $216, that’s a 10% savings. If you pay annually, $408, a whopping 15% less than the monthly subscription for the same period of time.  …Top

What about updates?

We occasionally update our client and server software to better serve our customers. All updates are offered through our website and are free to our customers.  …Top

Do you offer on-site service?

We do not offer on-site service. You may email us at support@remote-dbs.com or phone us at 888-610-7693 for assistance.  …Top

What if we already have a tape backup system?

Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.  …Top

What if we already have a Zip drive?

A remote backup service is completely automated and has the required file redundancy to protect important data. The only safe way to use a zip drive for backup is to have three disks and make the same backup three times. That way when one of the disk fails you are still protected.  …Top

How long will a remote backup take?

Offices with high-speed internet connections should find this service comparable with tape drives. Dial up users will be able to do incremental backups in thirty to sixty minutes. The initial backup can take several nights to complete. We recommend backing up the most important files first and then selecting other files as the backup progresses. Or, the initial backup can be run over the weekend. Also, we can come to your office and make the initial backup of your system.  …Top

Onsite, Offsite - What's The Difference?

Basically, remote backups work like regular tape backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to a computer file storage system safely off-site.

This usually happens at night while your business is closed and nobody is using the computers. It's completely automatic. In fact, you may forget it's working every night.  …Top

Why Are Remote Backups Considered More Beneficial?

The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed. Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.  …Top

How Secure Are Remote Backups?

Very. All files are encrypted using Blowfish or DES encryption which is selected by the user with their own personal encryption code which is only known by the user of the system. Blowfish encryption has never been broken by a hacker. DES is used by the federal banking system.  …Top

What is encryption?

Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code.  …Top